Privacy Policy

Last Updated: June 10, 2026

The Chefette SRQ (“The Chefette SRQ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, use our customer app, create an account, request a consultation, purchase or manage meal services, communicate with us, or otherwise interact with The Chefette SRQ.

We provide personal chef and meal preparation services for customers in Florida. We use customer information to provide, manage, improve, and support our meal services. We do not sell your personal information. We do not share your personal information with advertisers. We do not use your personal information for third-party targeted advertising.

1. Who We Are

The Chefette SRQ provides personal chef, meal planning, grocery shopping, meal preparation, packaging, and related meal services for customers and families in Florida.

Our website is available at:

https://www.thechefettesrq.com

Our customer app is available at:

https://table.thechefettesrq.com

For privacy questions, you may contact us at:

Email: hello@thechefettesrq.com
Phone: (941) 330-3038

2. What This Policy Covers

This Privacy Policy applies to information we collect through:

our website;
our customer app;
consultation requests;
customer accounts;
meal plan selections;
subscriptions and billing;
customer support communications;
service-related text messages, emails, and notifications;
surveys, feedback forms, and other customer communications.

This Policy applies to customers, prospective customers, household members whose information is provided by a customer for meal service purposes, and other people who interact with our website or services.

This Policy does not apply to websites, apps, payment pages, or services that we do not own or control, even if they are linked from our website or app.

3. Information We Collect

We collect only the information reasonably needed to provide, manage, protect, and improve our meal services.

Information You Provide to Us

We may collect information you provide directly, including:

name;
email address;
phone number;
service address;
billing address;
account login information;
household size or serving preferences;
meal plan selections;
cook day scheduling preferences;
dietary preferences;
allergies or food sensitivities;
food restrictions;
cuisine preferences;
grocery preferences;
special instructions for meal preparation;
kitchen access or service instructions;
customer support messages;
survey responses;
feedback, reviews, or testimonials;
other information you choose to provide.

Because our services involve preparing meals for you and your household, we may ask for allergy, dietary restriction, or food sensitivity information. We use this information only to plan, prepare, customize, and safely provide meal services.

Please do not provide medical information unless it is necessary for us to understand an allergy, dietary restriction, or meal preparation need.

Payment and Billing Information

When you pay for services, subscribe to a meal plan, reimburse grocery costs, request additional portions, or pay other approved charges, payment information is processed through Stripe.

We do not store full credit card numbers or card security codes on our servers. Stripe may collect and process payment information, billing information, transaction details, and related information needed to process payments, manage recurring billing, prevent fraud, handle disputes, and comply with legal and financial obligations.

We may receive and store limited payment-related information, such as:

payment status;
transaction amount;
billing history;
invoice history;
subscription status;
card brand;
last four digits of a payment card;
expiration month and year;
Stripe customer or payment identifiers;
refund, dispute, or failed payment information.

Information Collected Automatically

When you use our website or app, we may automatically collect limited technical information, including:

IP address;
browser type;
device type;
operating system;
pages or screens viewed;
dates and times of access;
referring pages;
app or website performance data;
error logs;
cookie or similar technology identifiers.

We use this information to keep our website and app working, improve performance, troubleshoot problems, protect against fraud or abuse, and understand how customers use our services.

Information from Service Providers

We may receive information from service providers that help us operate our business, including payment processors, scheduling tools, email or text message providers, hosting providers, analytics tools, customer support tools, invoicing tools, and similar operational vendors.

For example, we may receive payment status information from Stripe or delivery, scheduling, billing, or communication-related information from tools we use to provide services.

4. How We Use Information

We use personal information to provide and support our meal services, including to:

create and manage customer accounts;
respond to consultation requests;
plan meals;
customize menus;
account for allergies, food restrictions, and preferences;
schedule cook days;
communicate about upcoming services;
grocery shop for customer meals;
prepare, package, and label meals;
provide heating or storage instructions;
process payments and recurring billing;
charge approved grocery reimbursements, additional portions, cancellation fees, or other approved charges;
send invoices, receipts, service notices, and account updates;
respond to customer support requests;
improve our website, app, menus, and services;
troubleshoot app or website performance issues;
prevent fraud, unauthorized access, or misuse;
maintain business records;
comply with legal, tax, accounting, and regulatory obligations;
enforce our Terms of Service and other agreements.

We may also use customer feedback to improve the quality, consistency, and customization of our services.

We do not use your personal information to advertise third-party products or services to you. We do not send your personal information to advertisers. We do not sell your personal information.

5. Cookies and Similar Technologies

We use cookies and similar technologies for limited operational and performance purposes.

Cookies are small files stored on your device or browser. We may use cookies and similar technologies to:

keep you logged in;
remember account or app preferences;
support shopping cart, menu, or subscription functionality;
improve website and app performance;
understand how customers use our website or app;
detect technical issues;
protect against fraud, spam, or unauthorized access.

We do not use cookies for third-party targeted advertising. We do not use advertising pixels to sell or share your information with advertisers.

You can usually change your browser settings to block or delete cookies. If you block cookies, some parts of our website or app may not work correctly.

6. How We Share Information

We share personal information only when needed to provide our services, operate our business, protect our rights, or comply with the law.

Service Providers

We may share information with trusted service providers that help us run our business, such as:

payment processors, including Stripe;
hosting and app infrastructure providers;
scheduling tools;
email and text messaging providers;
customer support tools;
analytics and performance tools;
invoicing or accounting tools;
professional advisors, such as accountants, attorneys, or insurance providers.

These providers may use your information only to provide services to us or as otherwise permitted by law and their agreements with us.

Chefs and Team Members

We may share relevant customer information with our chefs, staff, contractors, or team members when needed to provide meal services.

For example, a chef may need access to your name, service address, cook day schedule, menu, allergy information, dietary restrictions, meal preferences, kitchen instructions, or service notes.

Legal, Safety, and Security Reasons

We may disclose information if we believe it is reasonably necessary to:

comply with applicable law;
respond to lawful requests;
protect our customers, team members, business, or the public;
detect or prevent fraud, abuse, security incidents, or illegal activity;
enforce our Terms of Service or other agreements;
defend legal claims;
protect the rights, property, or safety of The Chefette SRQ or others.

Business Transfers

If The Chefette SRQ is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, customer information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

With Your Consent

We may share information in other ways when you ask us to do so or give us permission.

7. No Sale of Personal Information; No Advertiser Sharing

We do not sell your personal information.

We do not share your personal information with advertisers.

We do not use your personal information for third-party targeted advertising.

We do not allow advertising companies to use your personal information to advertise other companies’ products or services to you.

If we use text messaging to communicate with you, we do not sell or share your text messaging opt-in information or consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging providers may process that information only to provide messaging services on our behalf.

8. Payment Processing Through Stripe

Payments are processed through Stripe. Stripe may collect and process personal information and transaction information when you make a payment, save a payment method, enroll in recurring billing, receive a refund, or otherwise complete a payment-related transaction.

Stripe’s processing may include information such as your name, email address, billing address, shipping or service address, payment method details, transaction amount, transaction date, payment status, and fraud prevention information.

We rely on Stripe to process payment card information. We do not store your full credit card number or card security code on our servers.

Your use of Stripe payment features may also be subject to Stripe’s own privacy practices and legal terms.

9. Marketing and Service Communications

We may send you service-related communications, including:

account notices;
consultation confirmations;
cook day reminders;
menu updates;
payment notices;
billing reminders;
subscription updates;
customer support responses;
important service or policy updates.

These communications are part of providing our services.

We may also send information about our own meal services, menu options, availability, promotions, or customer updates where permitted by law. You may opt out of promotional emails by using the unsubscribe link in the email or contacting us. You may opt out of promotional text messages by replying STOP, where applicable.

Even if you opt out of promotional messages, we may still send service-related messages needed to manage your account, orders, payments, subscriptions, safety issues, or other transactional matters.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide our services, operate our business, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information. For example:

account information may be kept while your account is active;
meal plan, allergy, dietary, and preference information may be kept while needed to provide services;
payment and invoice records may be kept for tax, accounting, fraud prevention, dispute, and legal purposes;
customer support communications may be kept to help us provide consistent service;
technical logs may be kept for a limited period to monitor security and performance.

You may contact us to request deletion of your account or certain information. We may retain limited information where needed for legal, tax, accounting, security, dispute resolution, or legitimate business purposes.

11. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include access controls, secure payment processing through Stripe, password-protected systems, limited access to customer information, and use of service providers that maintain security practices appropriate for the services they provide.

No website, app, payment system, or method of electronic storage is completely secure. You are responsible for keeping your account login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

If we discover a data incident that requires notice under applicable law, we will provide notice as legally required.

12. Your Choices

You may have the following choices regarding your information:

Account Information

You may update certain account information by logging into your customer account or contacting us.

Communication Preferences

You may opt out of promotional emails by using the unsubscribe link in the email or contacting us.

You may opt out of promotional text messages by replying STOP, where applicable.

Cookies

You may adjust your browser settings to block or delete cookies. Some website or app features may not function properly if cookies are disabled.

Access, Correction, or Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information associated with your account. We may need to verify your identity before completing a request.

We may deny or limit a request where permitted or required by law, including when we need to retain information for accounting, tax, legal, security, fraud prevention, dispute resolution, or service-related reasons.

13. Children’s Privacy

Our website, app, and services are intended for adults. Customers must be at least 18 years old to purchase or subscribe to our services.

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

A parent or guardian may provide information about a child’s dietary needs, allergies, preferences, or restrictions when needed for household meal preparation. We use that information only to provide meal services to the customer’s household.

If you believe a child under 13 has provided personal information directly to us without parental consent, contact us at hello@thechefettesrq.com and we will take appropriate steps to delete the information.

14. Third-Party Links and Services

Our website or app may link to third-party websites or services. We are not responsible for the privacy practices of third parties that we do not control.

Third-party services, such as Stripe, may collect and process information under their own privacy policies and terms.

15. Florida Service Area

The Chefette SRQ currently provides customer meal services in Florida. Our website and app are intended for customers using our services in Florida.

If our service area changes, we may update this Privacy Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this Policy. If we make material changes, we may provide additional notice, such as by posting a notice on our website, sending an email, or displaying a notice in the app.

Your continued use of our website, app, or services after an updated Privacy Policy is posted means you acknowledge the updated Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

The Chefette SRQ
Email: hello@thechefettesrq.com
Phone: (941) 330-3038
Website: https://www.thechefettesrq.com